Art Taylor on Avoiding Fraud After Natural Disasters

Jason Hartman hosts H. Art Taylor, President, and CEO of Better Business Bureau Wise Giving Alliance. Taylor describes how people can avoid fraud after a natural disaster occurrence. He takes us to the Philippines to show examples of fraud – in a specific case he looks at typhoon relief efforts. He gives a great tip on checking with the BBB to help verify facts. In addition, he shares different scammer trends and tactics. He warns of an increased amount of fraudulent activity during the holiday season.

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Jason Hartman 1:03
Welcome to the holistic survival show. This is your host, Jason Hartman, where we talk about protecting the people, places and profits you care about in these uncertain times. It’s my pleasure to welcome art Taylor to the show. He’s the president and CEO of the Better Business bureaus wise giving Alliance. And we’re going to talk about how to avoid fraud in your giving and to make sure that what you do really goes to the cause are welcome. How are you?

Art Taylor 1:27
I am great. And thank you for having me on the show today. Yeah, well, The pleasure is all mine.

Jason Hartman 1:31
So after every natural disaster or really disaster of any kind, there’s all kinds of con artists and, and scammers that come out of the woodwork and they take advantage of people and they just run off with the money. What can we do to avoid supporting these kind of crooks?

Art Taylor 1:51
Sure. First of all, let me just say that is despicable behavior that is exercised almost every disaster by individuals I have no scruples. But you know, what they really know is that during times of disasters, and even during the holiday giving season, people’s hearts are open. They want to try to help solve problems that persist in our communities. And sometimes the only way they feel they can help is by making a cash contribution. And this is one of the wonderful things about our country, people come to the assistance of others in need. But you know, you have to be careful. And one of the ways you can protect yourself, and the organizations that really do need your money from this type of behavior, is by planning your gifts in advance. We would encourage every family to think about the causes that mean something to them. And we know and then giving to those causes. So for instance, health might be an area that people are concerned about the arts, education, animal welfare, environment hunger or it could be disaster relief, as you’ve mentioned, and then go to a website like ours, and find charities that are doing work in those areas and our websites give.org, where we had actually vetted charities in relation to 20 stringent standards. We’ve done all the work for you so that when you choose those charities, you know that you can trust that your money is going to be used widely wisely. And we would also encourage people to budget their contributions for the year so that you have some idea of what you want to spend, and therefore don’t feel pressured to give when every single solicitation comes to you and seeks your support. So by budgeting and planning ahead, you can eliminate a lot of the guilt that you feel when you don’t fund certain organizations. And by planning ahead of course, you can choose charities proactively that are accredited and worthy of your Support.

Jason Hartman 4:00
Yeah, good point. Well, he tell us a little bit about how how you vet these charities and, and I mean, have you guys ever been scammed or fooled before? Probably happens to the best.

Art Taylor 4:11
We we haven’t been scammed ourselves. But we’ve come across organizations that are in really bad shape and they’re out there soliciting people. And yes, in fact, we’ve come across a few that have been out now frauds over the years. And so what we do is we look at a number of factors, including, how is the organization governed? Does it have a real board of directors that is volunteering, it’s time to make sure that the operation is given proper oversight? Are they looking at the organization’s budget? Are they reviewing the contracts with outside fundraisers that the organization is entering into? Are they evaluating the performance of the CEO? Are they free of conflicts of interest, things like that, that would go to good practices that a volunteer board should have, then we look at whether they are truthful in the information that they’re putting out. So most people will only know what they get in the solicitation about a charity. And so if those if that information is false or misleading, you’re going to be giving to a charity for the wrong reasons. And so we read those solicitations and make sure that they are in fact truthful. And our standards call for charities to make sure that their information is not misleading people. We also look at the charities finances. And this is an important area to many people to make sure that the charity that have an appropriate size as getting audited to make sure that the appropriate information is included in the audit reports. And to be sure that all of the information that the charity is putting out relative to the amount spent on programs, fundraising and administration is accurate. And we also see To make sure that the charities are dealing with their donors properly. That is, if a donor asked to be removed from the charities mailing list, are they doing that? If a donor says they don’t want their names to be sold to another charity? Are they taking that information seriously. And of course, if there are any complaints, we want to make sure that the charity is dealing with those complaints. We want to make sure that the charity is assessing its effectiveness that is the extent to which it’s actually achieving its mission. So all of this work is important, and we do it and we’re very happy to do it. People come to our website, get this information free of charge. And the reports that we have on our site are very easy to read and interpret. And you can get a quick scan of our opinion about a chair you very quickly when you pull it up on our website.

Jason Hartman 6:51
Tell us about some of the scams that happened in the wake of the Philippines disaster. Well, I guess not happened are happening. Yeah, probably

Art Taylor 7:00
need to be concerned about is when you see organizations that spring up overnight, saying that they want to deal with the problems in the Philippines or anywhere else you need to be concerned because, frankly, how can a newly created organization that sprung up overnight deal with such a disaster? I mean, sometimes it’s just a matter of us keeping our mother wits about us, you know, other things we see is that sometimes charities raiga are just raising money to support a disaster, but don’t really tell us exactly how they’re going to deliver support. And you know, in a disaster, there’s the immediate phase, which is usually rescue and recovery. And then there’s a phase that goes into rebuilding. What phase Are you involved in? And how specifically, are you delivering support? People need to know this before they give their money. And so some of these practices, new websites that spring up, that say They’re going to assist with the disaster relief. And sometimes they’ll have names that sound like other organizations, be very careful of those. Sometimes they’re not even real organizations behind the website. So, again, people just have to keep their wits about them. keep their hearts open, but also open your minds to make sure that you’re not being scammed. good points.

Jason Hartman 8:23
I remember just a right after the Philippines disaster, I posted I donated to the Red Cross through amazon.com. And that link, I guess, either automatically or I allowed it to happen, share it on my Facebook page. And people started criticizing the Red Cross. And you know, I know that the Red Cross has a chair of criticism and in any big organization of any type does, and you know, I don’t have enough time to that or figure out whether the Red Cross is really good or bad, but I do know that they’re actually there on the ground, providing relief on that. Not sure how much of it gets there. But bunch of people started criticizing that donation and sending links to articles about what the Red Cross has done wrong and all this kind of stuff. How should I feel about that or interpret that,

Art Taylor 9:12
you know, we keep very close tabs on the work of the American Red Cross. And from time to time, we will recommend things and they will make changes. I can say under their current leadership, they have been very, very interested in making sure that they are meeting donor expectations. And they’ve done a lot of work to consolidate the organization under single control so that they can make sure that their fundraising that their mission work, that the relief work that they do is all in alignment. And I would encourage people who are concerned about the Red Cross to reach out to them directly, and make sure that you get all your questions answered. I know from our dealings with them, that they very concerned about the perception that people have about the organization. And they’re willing to do things to make sure that people are comfortable that their gifts are being used correctly.

Jason Hartman 10:09
Yeah, yeah. But even when they do that, I mean, the red, you know, they all just have their, their spiel about why they’re good. I mean, how does someone really know? I mean, I know you mentioned some resources at the beginning, and you’re a resource for that. Sure. You know, just wanted to drill down on that any, any more information you can provide would be great.

Art Taylor 10:27
Yeah, well, the most information I can give you is to again, review our reports and the standards that we set are very tough standards. And I can tell you that they do meet our standards. There have been years, particularly following the 911 attacks, when they did not meet our standards, but they’ve come a long way. And I just want to let people know that you know, and that’s not to say that everybody wants to give all their money to the American Red Cross. But I can’t tell you that I look at them very differently today than I looked at them years ago. They’re very different organization. And they’ve got good leadership, which has, I think the right motivations and they’re putting the right programs in place to make sure that they’re dealing with the concerns of donors.

Jason Hartman 11:18
Yeah, I remember when Bill O’Reilly really held their feet to the fire after the 911 because they were using the money just for the general redcross programs and all of the people who donated thought it was going to specific 911 relief so that’s a good point but I’m glad to hear they’ve hopefully change their tactics a bit you know, just any more advice I know you have to run art, but any any easy ways to spot trends and tags we’re using to

Art Taylor 11:43
be actually are I mean, be wary of sound alike organizations, unsolicited email and pressure tactics.

Jason Hartman 11:50
good points aren’t give out your website. Give that org gi v dot o RG r Taylor, thanks so much for joining us. Bye

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